ShopFlow Auto

SMS Consent & Opt-In Policy

Last updated: April 20, 2026

Who we are

ShopFlow Auto is a multi-tenant software-as-a-service platform used by independent auto repair shops to manage customer vehicle service. SMS messages sent from our toll-free number are sent on behalf of the auto repair shop that a customer has authorized to work on their vehicle. Every message is prefixed with that shop's name so the recipient can identify the sender.

What messages we send

All SMS messages are transactional and tied to an active service event. We do not send marketing, promotional, or third-party content. Messages are limited to:

  1. Digital vehicle inspection is ready to review
  2. Repair estimate is ready for approval (secure per-customer link)
  3. Vehicle is ready for pickup
  4. Appointment confirmations and reminders
  5. Occasional service-related follow-ups (e.g. “we found your missing key”)

Frequency: Message frequency varies based on the active service. Typical volume is 2–6 messages per service visit.

Sample messages

Every message is prefixed with the shop’s name. Examples:

“[Shop Name]: Hi [First Name], your [Year Make Model] inspection is ready. View & approve your estimate: https://app.shopflow-auto.com/e/[token]. Reply STOP to opt out, HELP for help.”
“[Shop Name]: Your vehicle is ready for pickup. We’re open until 5pm today. Reply STOP to opt out.”
“[Shop Name]: Reminder — your appointment is tomorrow at [Time]. Reply C to confirm or call us to reschedule. Reply STOP to opt out.”

How we collect consent

ShopFlow Auto requires every partner shop to collect affirmative consent from each customer before any SMS is sent. Consent is documented through one of three channels:

1. Verbal opt-in at the service counter

When a customer drops off a vehicle, the service writer uses the following script:

“Would you like us to text you updates about your vehicle — when the inspection is ready to review, when your estimate is ready, and when it's ready for pickup? We'll only text you about this service. You can reply STOP any time to stop receiving texts. Message and data rates may apply.”

The customer's verbal agreement is recorded on the signed repair authorization form alongside the phone number, with a checkbox indicating SMS consent was obtained. The repair authorization is retained by the shop as a legal business record.

2. Printed consent sheet

When a customer drops a vehicle off without being present (e.g. after-hours key drop, fleet drop-off), the shop provides a printed consent sheet. The customer signs and dates it before any SMS is sent. A sample of this printed sheet is available from the shop on request.

3. Online contact form

Prospective customers who submit the contact form at shopflow-auto.com/contact must affirmatively check an SMS opt-in checkbox — unchecked by default — with the following disclosure:

“I agree to receive transactional SMS messages from ShopFlow Auto and the partner auto shop regarding my vehicle service. Message frequency varies; message and data rates may apply. Reply STOP to opt out, HELP for help.”

Submissions without the box checked do not result in any SMS.

Opt-out (STOP) and help (HELP) behavior

  • Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT immediately removes the recipient from all SMS from the platform and returns an acknowledgment:
    “You have been unsubscribed. No more messages will be sent. Reply START to re-subscribe.”
  • Replying HELP or INFO returns:
    “ShopFlow Auto: Service-status texts on behalf of your auto shop. For questions about your vehicle, contact your shop directly. Platform support: support@shopflow-auto.com. Reply STOP to opt out.”
  • A customer may also opt out at any time by contacting the shop directly or by emailing support@shopflow-auto.com.

Data we retain

We retain the customer's mobile number, the consent channel (verbal / printed / web), the date of consent, and a record of every message sent. We do not sell, rent, or share phone numbers with any third party outside of the service provider needed to deliver the message (e.g. Twilio as our SMS carrier). See our Privacy Policy for full details.

Shop partner obligations

Each partner shop using the ShopFlow Auto platform is contractually required to:

  • Obtain valid opt-in consent from each customer through one of the three documented channels before any SMS is sent.
  • Maintain records of consent alongside the customer's repair order.
  • Respect opt-out requests and honor opt-outs across all service visits.
  • Only use the platform's messaging for transactional purposes tied to an active service event.

Contact

For questions about our SMS practices, to request a copy of the printed consent sheet, or to request removal:

Platform operator: Beckham Enterprises.