ShopFlow Auto

SMS Consent & Opt-In Policy

Last updated: May 7, 2026

Who we are

ShopFlow Auto is a multi-tenant software-as-a-service platform used by independent auto repair shops to manage customer vehicle service. SMS messages sent from our toll-free number are sent on behalf of the auto repair shop that a customer has authorized to work on their vehicle. Every message is prefixed with that shop's name so the recipient can identify the sender.

What messages we send

All SMS messages are transactional and tied to an active service event. We do not send marketing, promotional, or third-party content. Messages are limited to:

  1. Digital vehicle inspection is ready to review
  2. Repair estimate is ready for approval (secure per-customer link)
  3. Vehicle is ready for pickup
  4. Appointment confirmations and reminders
  5. Occasional service-related follow-ups (e.g. “we found your missing key”)

Frequency: Message frequency varies based on the active service. Typical volume is 2–6 messages per service visit.

Sample messages

Every message is prefixed with the shop’s name. Examples:

“[Shop Name]: Hi [First Name], your [Year Make Model] inspection is ready. View & approve your estimate: https://app.shopflow-auto.com/e/[token]. Reply STOP to opt out, HELP for help.”
“[Shop Name]: Your vehicle is ready for pickup. We’re open until 5pm today. Reply STOP to opt out.”
“[Shop Name]: Reminder — your appointment is tomorrow at [Time]. Reply C to confirm or call us to reschedule. Reply STOP to opt out.”

Consent is standalone

SMS consent is collected as a dedicated, voluntary opt-in on its own page with its own form and its own submit action. It is not a condition of submitting any other form, signing a repair authorization, accepting our Terms of Service, accepting our Privacy Policy, or doing business with a partner shop. No other form on this website — including the contact form and the beta-access form — collects SMS consent or subscribes anyone to SMS. Customers who do not affirmatively complete the dedicated opt-in form will not receive any SMS from the platform.

How we collect consent

SMS opt-in is collected exclusively through a single dedicated digital web form: shopflow-auto.com/sms-signup. That page exists only to collect SMS consent. There is no verbal, paper, or in-person consent channel.

The form has a single submit button labeled "Subscribe to SMS updates" and a required consent checkbox that the user must affirmatively check. Submitting the form is itself the act of opting in to SMS, and the form submits no other agreement, transaction, account creation, or purchase. The checkbox disclosure reads:

“By checking this box, I consent to receive recurring transactional SMS messages from ShopFlow Auto on behalf of my auto repair shop, including digital inspection notifications, estimate-approval links, pickup-ready alerts, and appointment reminders. Message frequency varies (typical 2–6 per service visit). Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of any purchase or service.”

The opt-in is independent of acceptance of our Terms of Service, our Privacy Policy, any repair authorization, or any other agreement.

If a partner shop wants to collect consent in person at the counter, the customer completes this same dedicated web opt-in on a tablet provided by the shop, navigated directly to shopflow-auto.com/sms-signup. There is no parallel paper or verbal consent path, and no other web form, tablet flow, or paper document collects SMS consent.

Opt-out (STOP) and help (HELP) behavior

  • Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT immediately removes the recipient from all SMS from the platform and returns an acknowledgment:
    “You have been unsubscribed. No more messages will be sent. Reply START to re-subscribe.”
  • Replying HELP or INFO returns:
    “ShopFlow Auto: Service-status texts on behalf of your auto shop. For questions about your vehicle, contact your shop directly. Platform support: info@shopflow-auto.com. Reply STOP to opt out.”
  • A customer may also opt out at any time by contacting the shop directly or by emailing info@shopflow-auto.com.

Data we retain

We retain the customer's mobile number, the timestamp of the digital opt-in submission, the source URL (shopflow-auto.com/sms-signup), and a record of every message sent. We do not sell, rent, or share phone numbers with any third party outside of the service provider needed to deliver the message (e.g. Twilio as our SMS carrier). See our Privacy Policy for full details.

Shop partner obligations

Each partner shop using the ShopFlow Auto platform is contractually required to:

  • Direct customers to the dedicated SMS opt-in page at shopflow-auto.com/sms-signup (or hand a tablet to the customer at the counter pointed at that same URL) before any SMS is sent.
  • Never bundle SMS consent with repair authorization, terms of service, account creation, or any other agreement, form, or transaction.
  • Respect opt-out requests and honor opt-outs across all service visits.
  • Only use the platform's messaging for transactional purposes tied to an active service event.

Contact

For questions about our SMS practices or to request removal:

Platform operator: Beckham Enterprises.